What happens when a customer doesn't take the parcel?
Before it comes to that, every failed delivery is shown to you to reattempt, and Arta's calling team phones the customer. If the parcel still returns to origin (RTO), a per-unit charge based on its weight and the courier's current rate is deducted, and shown on that order in your payout statement. Arta ships 9,000+ orders a day, and its product quality and low complaint rate mean couriers give its parcels priority and some of their best rates.
The full picture: how selling with Arta works and what it costs.