Question 1

How can I track my order?

Accepted Answer

Visit ds.artaaicommerce.com/track and enter your order ID to see real-time status. You will also receive a tracking link by SMS and email within 24-48 hours of placing your order. Need a hand? Message us on WhatsApp with your order ID.

Question 2

How long will my order take to arrive?

Accepted Answer

Most orders are delivered within 3-7 business days within India. Remote pin codes may take up to 9 days. You will receive a confirmation SMS once your order is dispatched.

Question 3

My order is delayed — what should I do?

Accepted Answer

Delays are rare but can happen due to courier issues or remote locations. If it has been more than 7 business days since dispatch and your order has not arrived, contact us on WhatsApp with your order ID and we will resolve it within 24 hours.

Question 4

I received a wrong or damaged product — what now?

Accepted Answer

We are sorry about that. Please share a photo or short video of the product and the packaging on WhatsApp along with your order ID within 48 hours of delivery. We will arrange a free replacement or full refund — your choice.

Question 5

How do I return or exchange a product?

Accepted Answer

You can request a return within 7 days of delivery for unused items in their original packaging. Message us on WhatsApp with your order ID and reason — our team will schedule a free pickup and process your refund or exchange.

Question 6

When will I get my refund?

Accepted Answer

Once your return is picked up and inspected (usually within 2-3 days of pickup), the refund is initiated to your original payment method and reflects within 5-7 business days. For COD orders, we process refunds via UPI or bank transfer.

Question 7

I want to cancel my order. Can I?

Accepted Answer

Yes — orders can be cancelled free of charge before they are dispatched. Once dispatched, you can refuse delivery and we will issue a full refund once the parcel returns to us.

Question 8

Is Cash on Delivery (COD) available?

Accepted Answer

COD is available on most orders for serviceable pin codes. You will see the COD option at checkout if your address is eligible. A small COD handling fee may apply.

Question 9

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed through PCI-DSS compliant payment gateways. We never store your card or UPI details on our servers.

Question 10

I have not received an OTP / order confirmation. What do I do?

Accepted Answer

Please check your spam folder and ensure your phone has signal. If you still have not received it within 10 minutes, message us on WhatsApp and we will manually confirm and resend your order details.

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Need Help with Your Order?

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Need Help with
Your Order?

Frequently Asked
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